FAQ

Yes, we currently offer shipping to the United States, Canada, and the United Kingdom. Our goal is to expand our shipping services to even more markets in the near future. 

Absolutely, we certainly do! For all standard orders, we provide complimentary shipping. 

We accept debit cards, credit cards, applePay and/or payPal. 

If you receive an error message or have any issues during checkout please contact us at orders@kjhbrand.com. Please provide a screenshot of the error message you are getting. 

If you've opted for our free shipping option in the US and UK, you can expect your order to be delivered within 5-7 business days.

If you are based in Canada and choose free shipping, your order will take 7-14 business days to arrive.

To make changes to an order after it has been placed, please feel free to reach out to us at orders@kjhbrand.com. We'll be happy to assist you with any modifications you need.

If you wish to initiate a return for your order, please don't hesitate to reach out to us at orders@kjhbrand.com within 14 days of your purchase. As a small business, we regretfully cannot provide return postage, so kindly arrange for a shipping label on your own. 

If there are any damages to your order please submit an email to orders@kjhbrand.com detailing the damage and pictures.

If you require assistance with product selection, don’t hesitate to reach out to our customer care team at orders@kjhbrand.com. They are here to provide you with personalized guidance and support.

Yes, our products are cruelty-free. We are committed to providing ethical and animal-friendly options for our customers.

Yes, our mica is conflict free. We source our materials responsibly and are dedicated to ensuring that our products meet ethical and sustainable standards.

You can email us at info@kjhbrand.com for more information about each product.

For KJH.brand updates please follow us on Instagram at @kjh.brand. You can also subscribe to our newsletter, the form is in our footer.