Do you ship internationally?
Yes, we currently offer shipping to the United States, Canada, and the United Kingdom. Our goal is to expand our shipping services to even more markets in the near future.
Do you offer free shipping?
Absolutely, we certainly do! For all standard orders, we provide complimentary shipping.
What forms of payment do you accept?
We accept debit cards, credit cards, applePay and/or payPal.
What should I do if I receive an error message during checkout?
If you receive an error message or have any issues during checkout please contact us at firstname.lastname@example.org. Please provide a screenshot of the error message you are getting.
How long will it take for my order to arrive?
If you've opted for our free shipping option, you can expect your order to be delivered within 5-12 business days, with the specific timeline varying based on your location.
Can I update my order after it’s been placed?
To make changes to an order after it has been placed, please feel free to reach out to us at email@example.com. We'll be happy to assist you with any modifications you need.
What is your return policy?
If you wish to initiate a return for your order, please don't hesitate to reach out to us at firstname.lastname@example.org within 14 days of your purchase. As a small business, we regretfully cannot provide return postage, so kindly arrange for a shipping label on your own.
What if I have damages or defective products?
If there are any damages to your order please submit an email to email@example.com detailing the damage and pictures.
How do I know what color to choose?
If you require assistance with product selection, don’t hesitate to reach out to our customer care team at firstname.lastname@example.org. They are here to provide you with personalized guidance and support.
Are your products cruelty free?
Yes, our products are cruelty-free. We are committed to providing ethical and animal-friendly options for our customers.
Is your mica conflict free?
Yes, our mica is conflict free. We source our materials responsibly and are dedicated to ensuring that our products meet ethical and sustainable standards.
Where can I find more info about your products?
You can email us at email@example.com for more information about each product.
How can I stay in the loop about KJH.brand news?
For KJH.brand updates please follow us on Instagram at @kjh.brand. You can also subscribe to our newsletter, the form is in our footer.